We've got tails wagging!
We make cat insurance simple
Free vet video calls
You can get free, unlimited, 24/7 video calls with UK vets and behaviourists. So you can always get expert help.
Fast fuss-free claims
Our simple claims process is quick, easy and all online. Read how to claim here.
We have a low standard excess charge of £99 per condition, per year. No matter your policy.
What do our insurance policies for cats include?
Here at Napo, we want to make sure you have everything you need to keep your cat happy and healthy. That's why we offer comprehensive cat insurance plans with lifetime cover, plus everything from travel cover to dental included.
Napo pet insurance plans for cats include:
Help whenever and wherever you need it
As a Napo cat insurance customer, you can access free, unlimited 24/7 video calls with vets and behaviourists through FirstVet.
So whether they're hacking up hairballs, or shredding the sofa, you can get the best expert advice for your cat. All from the comfort of your home at a time that suits you.
What customers think about Napo
Rated 4.6 · 2223 reviews
Deniz was incredible with my claim! Her follow up is better than some huge financial companies. Very impressed!
Decided to try Napo to insure my first dog!.. Early days but off to a perfect start with issues regarding alterations to my policy. Thankyou!
Mrs Katherine Blair
I had some problems when was signing up my pets. I spoke to the online customer service. The person was so friendly and patient. would asked me to see if the work he/she did was helpful. I felt very pleased.
I was a little skeptical to insure my dogs with a new Company, however I am so pleased that I did. My dog encountered a problem which Napo dealt with in a very professional and efficient manner, always being extremely courteous and answering mail and questions very quickly, therefore I have no hesitation in recommending them, indeed I already have to two of my Canine Friends,.
Mrs J Gittins'Pop
Really good value for great level of cover, also like that you have access to an online vet 24/7 at no additional cost or detriment to your policy. So far so good.
Right, So when I took my policy out there was no reviews about claims so here is mine. My Mini Dachshund managed to hoover up some raisins in the woods on our walk. It looked like somebody had scattered trail mix on the floor and raisins being blended in with the mud I didn't see them! (Which is annoying when you do everything you can to make sure your dog is safe and well). Instantly googled for advice and called my vet who wanted him in within the hour for a sickness injection, they also gave him some activated charcoal and advised bloods in a couple of days. Obviously I agreed as I just wanted to make sure he was OK! The next day I put my claim in and heard back instantly saying they would request my vet notes. Annoyingly it took my vets over two weeks to send these but that is no fault of Napo. However what was excellent was during these two weeks I was emailed every two days and although there was no progress from my vet I was still informed. Finally my vets sent what they needed to, on 10th March I was notified Napo would now work on my claim. Today (25th March) I've woken up to my money back. I honestly couldn't fault the service especially being kept in the loop every two days when there was no progress from my vet. Much better than just submitting a claim and hearing nothing then having to chase it up myself. I gave 4 stars because I am unsure if my policy quote will rise next year with now claiming, time will tell, I will update on this when the time comes but incase anybody else is out there searching all corners of the Internet for decent pet insurance company! Definitely reccomend taking a policy out.
Frequently asked questions
Do cats need insurance?
We think so. Vet bills can be very expensive, and are often unexpected. Having insurance for your cat means you won’t be out of pocket paying for vet fees, as your insurance will pay you back as long as it’s within your cover.We could even pay your vet directly, so you might not even need to get your wallet out. (Depending on your vet's payment preferences.)
How much is cat insurance?
How much your cat insurance is will depend on the breed of your cat, their age, and where you live.
The price of the premiums you pay will also depend on the kind of policy you buy. Just like home or car insurance, you generally get greater levels of cover if you pay a higher premium.
To find out exactly how much Napo cat insurance would cost you, get a quick online quote.
What cat insurance policy is best?
Every cat is unique, and your situation is too! So the best cat insurance policy for you might not be the same as another owner.
At Napo, we have a range of policies with four different cover levels. So you can find one that best suits you and your cat’s needs.
You can find out which cat insurance policy is best for you and your feline by getting an online quote.
Do you provide kitten insurance?
Yes, we insure both cats and kittens. We can insure your kitten as long as they’re older than 4 weeks.
Does your cat insurance include pre-existing conditions?
Our cat insurance does not include pre-existing conditions.If your cat hasn’t had signs or symptoms, treatment, medication, or advice for the condition in the last 24 months, we'll look to cover it.