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Vet portal

If you’re a Napo member, please share this link with your vet to claim 💙

Claim for your clients

Use our vet portal to easily submit claims for your clients.

How to start claiming for your clients


Frequently asked questions

Can you pre-authorise claims?
While we don’t offer a pre-authorisation service yet, we can hopefully give you some peace of mind and clarity. The main exclusion we have is that we don’t cover claims for illnesses that were symptomatic before the policy is taken out or within the first 10 days of a policy. 90% of the claims we can’t cover, are for illnesses that started too early. If the pet’s condition starts after that, it’s likely we’ll cover it.
How long until I can start claiming?
Once you’ve created an account and verified your email address, we’ll activate your account within one working day. Then you can start submitting claims for your clients!
What info do I need to claim for a client?
All you need is your client’s Napo policy number (e.g. ADV-ABC-1234). When you claim, we’ll confirm the pet’s name, age and breed with you, so you can rest assured that you’ve got the right policy number.
How long does it take to pay claims?
Vet portal claims get paid in under 2 weeks on average.
Can you pay vets directly?
Of course, we’re happy to pay either vets or clients directly. It’s entirely up to the vet’s discretion on how they prefer to receive payment.
Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.
What we cover is subject to terms and conditions in our policy.
© Napo Limited 2024