Our use of cookies and other information-gathering technologies
A "cookie" is a small text file that is stored on a user's hard drive or mobile device. Cookies are generated by web servers when the user enters an internet page, and are passed to the user's computer or mobile device and stored for subsequent future access. They perform a number of functions associated with browsing websites and are used for a variety of different purposes, such as tracing users from page to page on an internet site. This can enhance a user's experience on a website, enabling the site to be personalised according to e.g. a user's preferences and browsing activities. 
There are different types of cookies: 
Strictly Necessary Cookies
As the name suggests, these cookies are crucial to the functionality of the website and accepting them is a pre-condition to your usage of the site. They facilitate a range of onsite activities, from letting you log in, to saving your progress as you move across the website, to making online purchases and more. 
Strictly necessary cookies do not gather any marketing information, nor can they be used to track where you have been on the internet. 
Please see Table 1 for more information on our strictly necessary cookies. 
Analytical Cookies
These cookies allow website owners to see how visitors interact with their site by collecting and analysing various data. Such data might include how long a user spends on the website, which links are most popular and at what point visitors leave the site. 
Analytical cookies are used to optimise user experience [and are always anonymised.] Occasionally, we may share the data collected from these cookies with analytics or search engine providers, or third parties, to enable us to improve our website. 
Please see Table 1 for more information on our analytical cookies.
Marketing Cookies
Marketing cookies track users' movements by recording the websites and links which they have visited to build up profiles about their browsing habits. These can in turn be used for targeted online advertising, which will show users more relevant adverts.
Please see Table 1 for more information on our marketing cookies. 
First Party versus Third Party cookies
First party cookies are controlled by the operator of the website, in this case, Napo. Third party cookies are set and controlled by a separate "third party". 
We only use cookies in certain areas of this website and the purposes for which they are used are detailed below.
This website uses the following cookies:
Learn more about cookies 
You can visit
(by IBA Europe) for more information about cookies and guidance on how to adjust cookies in your browser settings.
provides a comprehensive guide by the Internet Advertising Bureau on behavioural advertising and online privacy. Please see this for information on how you can better control the advertising you see. 

Get pet care tips and offers in your inbox

Join our newsletter to get everything your pets want you to know about.
By joining, you agree to marketing emails. Unsubscribe anytime. See our privacy policy.
Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who is an appointed representative of City Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority (ref: 831252). We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.
What we cover is subject to terms and conditions in our policy.
© Napo Limited 2023