Get 1 month free insurance, training, and vet calls
Your breeder recommended you to Napo! Sign up and pick a policy to get started.
Rated 4.6 · 2731 reviews
Your breeder gifted your first month free
Puppy training
Live classes, training resources, and access to a team of certified trainers all in one place.
Comprehensive cover
Award-winning insurance that includes dental. With fast, fuss-free claims.
24/7 vet video calls
Unlimited 24/7 video calls with UK vets and behaviourists. So they can always get expert help.
How your free trial works
Set up account
You’ll also set up a direct debit.
Get instant access to puppy training & vet calls.
Accident cover starts
You can claim for unexpected events resulting in one or more injuries.
Illness cover starts
Wait over period over you can claim any changes to your pet’s normal everyday health.
We’ll remind you
We will send you a reminder email before your trial ends. If it's wrong for you, no problem.
Keep cover & perks
We’ll take your first payment and you keep everything for 11 more months.
We've got you covered for:
Accident and illness
If your pet gets poorly, we’ll cover vet treatment. That includes tests, surgeries, hospitalisation, medication, and more.
Dental work
We’re one of the only insurers to cover dental illnesses, including tartar removal and extractions.
Complementary treatment
Such as physiotherapy to help mend a torn muscle, or treatment to relieve general aches, pains, and stiffness.
Behavioural treatment
To stop bad habits like excessive grooming, or helping pets feel less anxious when you’re not there.
Travel and holidays
We include travel cover in case your pet needs to see a vet abroad, or you have to extend or cut a trip short because of your pet.
Emergency boarding
Covering the cost of putting your pet into a kennel or cattery if you need to go into hospital and can’t look after them.
Finding a missing pet
If your pet goes missing, we’ll pay advertising costs and the reward.
Third party liability
If your dog injures someone or damages property and a claim is made against you.
All the training help you need in one place
Live classes with our experts
Join live classes where trainers can tell you what’s stalling your training, and how to get back on track.
On demand resources
Practise at any time, any place with our library of video and written resources. It’s always being added to!
Extra support from the trainer forum
If you’ve tried everything and feel lost, or you’d just like some extra reassurance, we’ve got you. Ask our trainers in the forum or on a video call.
24/7 vet help for puppies
Get expert veterinary help for your puppy from home with video calls. Experienced vets and behaviourists can assess your pet remotely and refer you to a clinic if necessary. Unlimited help is available daily from anywhere.
What customers think about Napo
Rated 4.6 · 2731 reviews
Deniz was incredible with my claim! Her follow up is better than some huge financial companies. Very impressed!
Rebecca little
Decided to try Napo to insure my first dog!.. Early days but off to a perfect start with issues regarding alterations to my policy. Thankyou!
Mrs Katherine Blair
I had some problems when was signing up my pets. I spoke to the online customer service. The person was so friendly and patient. would asked me to see if the work he/she did was helpful. I felt very pleased.
shu
I was a little skeptical to insure my dogs with a new Company, however I am so pleased that I did. My dog encountered a problem which Napo dealt with in a very professional and efficient manner, always being extremely courteous and answering mail and questions very quickly, therefore I have no hesitation in recommending them, indeed I already have to two of my Canine Friends,.
Mrs J Gittins'Pop
Really good value for great level of cover, also like that you have access to an online vet 24/7 at no additional cost or detriment to your policy. So far so good.
Kirsty Ogden
Right, So when I took my policy out there was no reviews about claims so here is mine. My Mini Dachshund managed to hoover up some raisins in the woods on our walk. It looked like somebody had scattered trail mix on the floor and raisins being blended in with the mud I didn't see them! (Which is annoying when you do everything you can to make sure your dog is safe and well). Instantly googled for advice and called my vet who wanted him in within the hour for a sickness injection, they also gave him some activated charcoal and advised bloods in a couple of days. Obviously I agreed as I just wanted to make sure he was OK! The next day I put my claim in and heard back instantly saying they would request my vet notes. Annoyingly it took my vets over two weeks to send these but that is no fault of Napo. However what was excellent was during these two weeks I was emailed every two days and although there was no progress from my vet I was still informed. Finally my vets sent what they needed to, on 10th March I was notified Napo would now work on my claim. Today (25th March) I've woken up to my money back. I honestly couldn't fault the service especially being kept in the loop every two days when there was no progress from my vet. Much better than just submitting a claim and hearing nothing then having to chase it up myself. I gave 4 stars because I am unsure if my policy quote will rise next year with now claiming, time will tell, I will update on this when the time comes but incase anybody else is out there searching all corners of the Internet for decent pet insurance company! Definitely reccomend taking a policy out.
Emma
Frequently asked questions
What info do I need to activate my free benefits?
To activate your free benefits, you’ll need to use your referral link to sign up for Napo. (We send them this when you register your pups!)
To sign up, they’ll need their puppy’s details including breed and birthday. They’ll also have to enter their personal info and bank details.
They need to enter their bank details because they need to choose the level of cover they want, and sign up for a 12-month rolling insurance policy. They’ll automatically get the first month free. We’ll remind them 2 days before the free period ends and there’s no fee if they decide to cancel.
How much cover do the puppies get?
Your new pups can have either 4k, 8k, 12k, or 16k in cover. It’s totally up to you to decide what’s right for you and your family.
We know that different breeds may need different levels of cover, and we want to give owners the flexibility to choose the cover that’s right for you.
After your free month ends, this means you’ve got peace of mind knowing your pup is already set up with the ultimate cover for the rest of the year. But you’re always free to cancel at any point if you’re not totally happy with Napo and you’ll only be charged after your first free month has ended.
Are hereditary and congenital conditions covered?
Any new accident or illness is eligible for cover, including hereditary and congenital conditions*.
Like most insurance products, we aren’t able to offer cover for any pre-existing conditions which have shown signs or symptoms prior to the policy starting.
*Terms and conditions apply - see policy details here.
Do you cover spaying/neutering?
In general, we’re not able to cover spaying or neutering as they are considered elective treatments. But, if they’re recommended by a vet as treatment for an eligible condition, we would consider covering the costs.
How much will it cost to continue cover with you?
Once the free period is over, the cost to continue cover with us will depend on the breed and the level of cover you chose.
When you sign up, you’ll choose between £4k, £8k, £12k and £16k cover. You’ll be shown the price to continue cover at that point.
Puppy Academy is usually £9.99/month on it’s own. But you continue insurance cover with us, you’ll get this completely free for as long as you have an active policy.
How much will it cost to continue Puppy Academy?
Once your free month has ended, if you wanted to continue just with access to our Puppy Academy, you can get this for either £3.99/week, £9.99/month, or £49.99/year.
If you continue on with your insurance with Napo however, you’ll get this for the rest of the year 🎉
totally free
How can I contact you if I have questions or need help?
You can email us anytime at community@napo.pet if you have any questions. We’re happy to help! 💙
Still have questions?
Email one of our friendly community managers at community@napo.pet. We’ll get back to you with answers! 💙
