Terms and Conditions – Napo’s Email Renewal User Experience Tesing Sessions

1. Promoter Details

2. Eligibility Criteria

• The sessions are open to UK residents aged 18 or over who have received a direct invitation to participate in Napo’s renewal email user experience research sessions.
• Only one entry per person

  is permitted.
• Employees of Napo Limited and and their immediate families are not eligible to participate.

3. Entry Mechanism

• To receive the reward, participants

  must take part in a research session by 21/08/25

  .
• Participants are asked to walk through a UX prototype of a renewal email communication and share their thoughts in a videocall.
• By participating in this task, you agree that your voice and screen will be recorded and may be used by us for internal research purposes.
• Booked but unattended sessions will not be eligible for reward.
• Once the session is completed, participants will automatically qualify for the voucher.

4. Opening & Closing Dates

• The

  task opens on 12/08/25 and closes at 23:59 on 21/08/25

  . 

5. The Reward

• Each participant will receive a £40 ***Amazon.co.uk ***

  Gift Card delivered digitally by email.
• Session bookings
  first-come, first-served basis
  and will be made from all eligible participants who complete the task in full within 7 days.
• The reward is

  non-transferable, non-refundable, and no cash alternative

  will be offered.

6. Notification & Delivery

• Amazon vouchers will be sent to the email address provided by each eligible participant within

  7 days 

  of the session.
• It is the participant’s responsibility to ensure the provided email address is valid and monitored.

7. Data Usage (GDPR Compliance)

• Personal data collected will be used solely for administering the task’s reward and for internal research purposes.
• All personal data will be held in accordance with our

  Privacy Policy.

9. General Clauses

• Napo Limited reserves the right to interpret, amend, suspend, or withdraw the customer experience task and the associated terms and conditions at any time.
• All decisions made by Napo in relation to these Terms and Conditions are final.
• By participating, all entrants are deemed to have accepted these Terms and Conditions. 
• These terms and conditions are governed by the laws of

  England and Wales

  , and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.