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Terms and Conditions – Napo’s Email Renewal User Experience Task

1. Promoter Details

2. Eligibility Criteria

• The task is open to UK residents aged 18 or over who have received a direct invitation to participate in Napo’s renewal email user experience task.
• Only one entry per person

  is permitted.
• Employees of Napo Limited and and their immediate families are not eligible to participate.

3. Entry Mechanism

• To receive the reward, participants must complete the user experience task and submit their recordings by 10/08/25.
• Participants need to provide a voice recording sharing their thoughts and experience regarding a renewal email communication. By participating in this task, you agree that your recording may be used by us for internal research purposes.
• Partial or incomplete responses or entries received after the deadline will not be eligible.
• The recording must be completed via the official email invitation sent by Napo. Once submitted, participants will automatically qualify for the voucher.

4. Opening & Closing Dates

• The task opens on 05/08/25 and closes at 23:59 on 10/08/25. All recordings must be submitted within this time period to be eligible.

5. The Reward

• All eligible participants who complete the task in full will receive a £20 Amazon.co.uk

  Gift Card delivered digitally by email.
• The reward is non-transferable, non-refundable, and no cash alternative will be offered.

6. Notification & Delivery

• Amazon vouchers will be sent to the email address provided by each eligible participant within 7 days of the task’s closing date.
• It is the participant’s responsibility to ensure the provided email address is valid and monitored.

7. Data Usage (GDPR Compliance)

• Personal data collected will be used solely for administering the task’s reward and for internal research purposes.
• All personal data will be held in accordance with our Privacy Policy.

9. General Clauses

• Napo Limited reserves the right to interpret, amend, suspend, or withdraw the customer experience task and the associated terms and conditions at any time.
• All decisions made by Napo in relation to these Terms and Conditions are final.
• By participating, all entrants are deemed to have accepted these Terms and Conditions. 
• These terms and conditions are governed by the laws of

  England and Wales

  , and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.