Promotion Terms & Conditions – 15% Off Annual Policy
1. Promoter Details
The promoter is Napo Limited ("Napo", "we", "us", "our"), registered in England & Wales under company number 13281620, with a registered office at: 2 Jubilee Place, London, SW3 3TQ.
2. Promotion Overview
This promotion offers 15% off the first annual pet insurance policy purchased direct through the Napo website when the promo code BUTTERNUT15 is applied during the quote journey.
3. Eligibility Criteria
The promotion is open to new Napo customers who are UK residents aged 18 or over.
To redeem the promotion, the code BUTTERNUT15 must be entered when obtaining a quote for a new, single-pet, annual pet insurance policy direct from Napo’s website.
The discount cannot be used in conjunction with any other offer or discount. The promotion cannot be used in conjunction with our multi-pet discount, it is for single pet policy purchases only.
Only one discount can be applied per customer.In redeeming the Promotion, you confirm that you are eligible to do so, and that the Promoter may require you to provide proof of eligibility.
4. Promotion Limits and Validity
This offer is limited to the first 8,000 valid redemptions of the promo code.
The promotion must be redeemed when a quote is obtained – it cannot be applied retroactively.
The last date for redemption is 15 September 2025. Quotes generated on or before this date will remain eligible for the duration of the quote’s validity, unless the 8,000-code redemption cap has been reached. Quotes after this date will be ineligible.
The discount only applies to the first year of the policy and will not carry over at renewal.
5. Policy Amendments and Cancellations
If your policy is cancelled within 14 days of the start date, a full refund will be provided.
If cancelled after 14 days, a pro-rata refund will apply for any unused period of cover.
If you or Napo make a mid-term premium adjustment, the 15% discount will be factored into any new pricing but only for the remainder of the first policy year.
6. Limitations & Technical Issues
Napo is not responsible for:
Technical issues causing failure of promo code redemption.
Discount applications that are lost, delayed, or not received.
Inaccurate information provided by any third party in connection with this promotion.
7. General Terms
The promotion is as stated – no cash or other alternative will be offered.
The discount is non-transferable.
Napo reserves the right to amend or cancel the promotion at any time without prior notice. Any updated terms will be published on this page.
The terms are as stated here at the point of redemption. By redeeming the offer, you accept and agree to be bound by these terms.
Napo’s decision on all matters relating to this promotion is final and binding.
8. Data Protection
Any personal data processed in connection with this promotion will be handled in accordance with UK data protection law.
See our Privacy Policy for more details on how your information is used.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
If you have any questions about this promotion, please contact us at support@napo.pet