Discount Code Terms & Conditions: 15% Off First Year Policy
Last updated on 29th July 2026
1. Promoter Details
The promoter is Napo Limited ("Napo", "we", "us", "our"), registered in England & Wales under company number 13281620, with a registered office at: 2 Jubilee Place, London, SW3 3TQ.
2. Promotion Overview
This promotion offers 15% off the first year of a pet insurance policy purchased directly through the Napo website when the relevant affiliate promo code is applied during the quote journey.
3. Eligibility Criteria
The promotion is open to new Napo customers who are UK residents aged 18 or over. The individual must meet all Napo's eligibility criteria and agree to be bound by Napo's policy terms and conditions.
To redeem the promotion, the unique affiliate promo code must be entered when obtaining a quote for a new, single-pet insurance policy direct from Napo’s website.
The discount cannot be used in conjunction with any other offer or discount, including Napo’s multi-pet discount (It is valid only for single-pet policy purchases). It is valid only for the first policy year from purchase and cannot be transferred to another policy year or individual.
Only one discount can be applied per customer.
By redeeming the promotion, you confirm that you are eligible to do so, and the Promoter may require proof of eligibility. Napo reserves the right to refuse the discount if misuse, fraud or misrepresentation is suspected.
4. Promotion Limits and Validity
This promotion is ongoing and may be expanded, amended, paused or withdrawn by Napo at any time without notice. Any policies sold with the discount applied will continue to receive the discount for the first policy year, unless the policyholder fails to pay for the policy, cancels the policy, or Napo cancels or voids the policy due to a breach of the policy terms and conditions.
The promotion must be redeemed when a quote is obtained - it cannot be applied retroactively.
The discount only applies to the first year of the policy and will not carry over at renewal.
5. Policy Amendments and Cancellations
If your policy is cancelled within 14 days of the start date, a full refund will be provided.
If cancelled after 14 days, a pro-rata refund will apply for any unused period of cover.
If you or Napo make a mid-term premium adjustment, the 15% discount will be factored into any new pricing but only for the remainder of the first policy year.
6. Limitations & Technical Issues
Napo is not responsible for:
Technical issues causing failure of promo code redemption.
Discount applications that are lost, delayed, or not received.
Inaccurate information provided by any third party in connection with this promotion.
Inability to redeem a code due to incompatibility with devices, browsers, or third-party settings.
7. General Terms
The promotion is as stated – no cash or other alternative will be offered.
The discount is non-transferable.
Napo reserves the right to amend or cancel the promotion at any time without prior notice. Any updated terms will be published on this page. Changes apply only to codes not yet redeemed.
By redeeming the offer, you accept and agree to be bound by these terms.
Napo’s decision on all matters relating to this promotion is final and binding, without prejudice to your right to complain to Napo or refer a dispute to the Financial Ombudsman Service.
8. Data Protection
Any personal data processed in connection with this promotion will be handled in accordance with UK data protection law. Napo is the data controller for any information you provide when purchasing your policy.
See our Privacy Policy for more details on how your information is used.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
The dog trainer who shared this code with you is not authorised to give insurance advice or answer questions about your policy. If you have any questions about this promotion, please contact us at community@napo.pet