Terms and Conditions – Customer Interview

1. Promoter Details

The online research interview is arranged by Napo Limited (company number: 13281620), registered in England and Wales with its office at 2 Jubilee Place, London, SW3 3TQ. For any queries relating to the task, please contact us at research@napo.pet

2. Eligibility Criteria

• The interview is open to UK residents aged 18 or over who have received a direct invitation to participate in the online research interview.
  
  

• Only one entry per person is permitted.

• Employees of Napo Limited and and their immediate families are not eligible to participate.

3.  Selection & Participation

• Participants will be selected from a list of interested users who sign up via Napo’s invitation email.
  
  

• Selected participants will receive a confirmation email from Napo with details of the interview.
  
  

• Partial or incomplete responses or entries received after the deadline will not be eligible.
  
  

• The interview will take place online via Google Meet, will last approximately 30 minutes, and will be conducted by a member of Napo’s research team.
  
  

• By participating in this interview, you agree that your responses will be stored and used by Napo for internal research purposes.

4. Interview Scheduling Process

• Participants who are selected to take part will receive a Calendly link to book their preferred time slot for the online research interview.

• To be eligible for the reward, participants must attend and complete the interview in full at the scheduled time they have booked.
  
  

5. The Reward

• Each selected participant who completes the interview in full will receive a £40 Amazon.co.uk  Gift Card delivered digitally by email.

• The reward is non-transferable, non-refundable, and no cash alternative will be offered.

6. Notification & Delivery

• Confirmation emails will be sent to participants selected to take part in the interview.

• Amazon gift card will be sent to the email address provided by each eligible participant within 7 days of the research closing date.

• It is the participant’s responsibility to ensure the provided email address is valid and monitored.

7. Data Usage (GDPR Compliance)

• Personal data collected will be used solely for administering the task’s reward and for internal research purposes.
  
  

• All personal data will be held in accordance with our Privacy Policy.

9. General Clauses

• Napo Limited reserves the right to interpret, amend, suspend, or withdraw the customer experience task and the associated terms and conditions at any time.

• All decisions made by Napo in relation to these Terms and Conditions are final.

• By participating, all entrants are deemed to have accepted these Terms and Conditions. 

• These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.