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Terms and Conditions – Customer Interview
1. Promoter Details
The online research interview is arranged by Napo Limited (company number: 13281620), registered in England and Wales with its office at 2 Jubilee Place, London, SW3 3TQ. For any queries relating to the task, please contact us at research@napo.pet
2. Eligibility Criteria
The interview is open to UK residents aged 18 or over who have received a direct invitation to participate in the online research interview.
Only one entry per person is permitted.
Employees of Napo Limited and and their immediate families are not eligible to participate.
3. Selection & Participation
Participants will be selected from a list of interested users who sign up via Napo’s invitation email.
Selected participants will receive a confirmation email from Napo with details of the interview.
Partial or incomplete responses or entries received after the deadline will not be eligible.
The interview will take place online via Google Meet, will last approximately 30 minutes, and will be conducted by a member of Napo’s research team.
By participating in this interview, you agree that your responses will be stored and used by Napo for internal research purposes.
4. Interview Scheduling Process
Participants who are selected to take part will receive a Calendly link to book their preferred time slot for the online research interview.
To be eligible for the reward, participants must attend and complete the interview in full at the scheduled time they have booked.
5. The Reward
Each selected participant who completes the interview in full will receive a £40 Amazon.co.uk Gift Card delivered digitally by email.
The reward is non-transferable, non-refundable, and no cash alternative will be offered.
6. Notification & Delivery
Confirmation emails will be sent to participants selected to take part in the interview.
Amazon gift card will be sent to the email address provided by each eligible participant within 7 days of the research closing date.
It is the participant’s responsibility to ensure the provided email address is valid and monitored.
7. Data Usage (GDPR Compliance)
Personal data collected will be used solely for administering the task’s reward and for internal research purposes.
All personal data will be held in accordance with our Privacy Policy.
9. General Clauses
Napo Limited reserves the right to interpret, amend, suspend, or withdraw the customer experience task and the associated terms and conditions at any time.
All decisions made by Napo in relation to these Terms and Conditions are final.
By participating, all entrants are deemed to have accepted these Terms and Conditions.
These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.