Piper’s story:
£1,616 emergency surgery fee: paid in under 2 hours
Emergency claim: Less than 24 hours
Napo approved the claim straight away
Surgery cost: £1,616
Fully covered by the policy after excess
Payment handled: 2 hours
Napo paid the vet directly, same-day
A lump that couldn't wait
Kizzimarie noticed something wrong when she found a lump under Piper's nipple. The vet confirmed it needed removing and sent off for biopsy. From that moment, Napo moved quickly. Piper went into surgery in the morning and was discharged by mid-afternoon.
By 5:45pm, the claim had been submitted, approved, and paid directly to the vet. Kizzimarie never had to worry about the bill.
Very easy to submit a claim. Napo accepted and paid out in less than 48 hours! Great service so far - thank you!
Kizzimarie Dunn
Piper’s owner
There when it happened again
When the lump reappeared months later, the process was just as smooth. The claim was submitted the same day as the follow-up appointment and paid out directly to the vets in under two hours.
For Piper - a Napo member since December 2021 - that kind of reliability isn't a one-off. It's just how things work.
