Mocca’s story:
£16,000 covered: from diagnostics to recovery
Claim paid: £3,693
Approved and paid within 2 days
Total covered: £16,000
Paid across all of Mocca's claims
A complex condition that needed serious care
When Mocca, a 9-year-old Cockapoo, started struggling with her mobility, her owner Magda knew something was wrong. After specialist consultations, an MRI, and a series of diagnostics, Mocca was diagnosed with severe hip osteoarthritis and a suspected neurological condition.
The treatment plan was extensive - covering everything from medication to physiotherapy, hydrotherapy, acupuncture, and laser therapy. Napo covered it all.
It was a huge relief knowing that the treatment costs were covered - it meant I could focus fully on Mocca's recovery without the constant stress of worrying about finances.
Magda
Mocca's owner
The relief of not having to think about the bill
Across multiple claims, Napo paid out £16,000 toward Mocca's care - with the first claim of £3,693 settled within just two days. For Magda, that speed and transparency made all the difference. Knowing the costs were handled meant she could focus entirely on helping Mocca recover.
